an age we live in. I had an old trailer, that came with a
Sears 12' fishing boat package 40 years ago, with one broken
24" slip spring and one bent one. The local camping
supply store didn't have the right size, and suggested a local
welding shop. They didn't either, but said thay had
something close and could cobble up a couple of new pins onto the
trailer to make it work. I was ready to go with that, but
before commiting thought I'd just Google "trailer
springs." Yours wasn't the first site to pop up, but
close, and by far the easiest to sort through. Your springs
were well indexed, and Shazam, you had just what I was looking
for. The new set came within a few days, and fit that old
trailer like water in a pail. It is always an act of faith
to order from a company half a country away that you never heard
of based on pretty picture on a flat screen in your den.
Your performance again showed that that faith is seldom misplaced.
I love the internet, and am grateful you were on it, had what I
needed, and delivered with integrity."
a thank you note for great service and a good product. "
guys are great! What speedy service! And your wheels
look great on our E550 we got a year or so ago, and we can't wait
to put these on our new truck."
thanks for the speedy service."
recommend you and your company to all the folks I know who have
trailers. Your service has been excellent."
guys are one of the best company's I've ever ordered anything from.
Great with the tracking system and with the product. Very impressed.
I'll continue doing business with you and pass the word on to my
days ago, I picked up my 15" wheel assemblies that I ordered
from your company about 2 weeks ago. I ordered 6 wheels all
together with the Goodyear Marathon tires for my fifth wheel. I
just wanted to say thanks to your company, and to Anthony, for the
great service and quick delivery. I checked with several people
before puchasing from you and not one had a bad thing to say about
your company. It's nice to see that there are still some reliable
American businesses in this country. I will definately do business
with you again. Thanks again....."
for the quick shipment of my trailer brakes!! Did not expect
for some time."
just wanted to say that I am more than please with the hubs that I
ordered.............I was surprised to see that everything came
with my order that I needed...........your price was less than
half the price of the local tractor store .I will buy all my
trailer parts from you guys in the future......."
and ubolt kit arrived today and I have installed them. Thank You for
shipping these so quickly. I didn't expect them for another week.
Thank You very much."
"Wow, I received my axle today, and I have to
say I am very pleased at the quality of the kit. Also the
knowledge, and helpfulllness of your sales personnel made
this purchase a pleasure. The axle arrived
with the axle dust cover missing on one side of the axle, but that
I am sure was done in transit, I had them make a note of
this on the shipping sheet. I did unpack the rest, and everything
seem to be there, and of good quality. Thanks
you for a smooth and pleasant internet deal."
for the very quick ship. Items are perfect."
received the brake controller yesterday a full day ahead of my
expectation. Outstanding! Thank you! I will
definetly be telling anyone who asks where to go to get a great
price, great service and great product!"
a quick note to say Thanks! I received the axle I ordered from you
and I am very pleased with it. Quality product...fast
delivery...good communication. This is e-commerce at it's best!
Hope to deal with you again....I'll tell my friends about your
site. Thanks again to everyone on your team...good job."
GUYS ARE AWESOME!!! Ordered on the 11th and received on the
13th. THAT is what I call customer service!! Thanks
AND VERY PROMPT SERVICE! I'M HAPPY."
you so much for the prompt shipping and excellent customer service I
received on my order!! I ordered a Prodigy brake controller for my
05 Dodge Dakota. I ordered this part late in the day, well after the
cut off time for same day shipping. I left a little note in the
order form asking if it was still possible to get it shipped out the
same day the order was placed so that I could get it hooked up and
ready to roll to go riding that weekend. Well sure enough I had a
FedEx tracking number in my email within an hour. I really
appreciate the excellent customer service I have received from
everyone at Southwest Wheel. Owning my own business, I know that it
takes a dedicated staff to provide the excellent customer service I
received from you. I know that it takes a lot to have a good online
website and people who actually read the notes section of any order.
I just wanted to send my thanks over and send my wishes that
everyone at Southwest Wheel keeps up the good work!!"
fenders last night. Very happy with product and service. Thanks very
you for your prompt shipment. Basket unit fits well with car hitch
and is what I wanted for our summer vacation. Again, thank you and I
will recommend your company."
purchased a dual wheel conversion kit for my 1997 Dodge W2500 a
few months ago. It is absolutely the nicest after market
product I have ever bought. The installation is very simple
and it looks great. I trimmed the wheels with covers that
simulate the factory look and it is beautiful. Thanks for a
for the assistance getting my tire problems straightened out.
I took them to a tire shop and had them remounted and they seem to
work fine now. There was no charge for the work. Overall
I would say that I am very happy with the purchase of the kit and
the service and would recommend you guys to anyone."
bought a Tekonsha Prodigy brake controller. I thought I would go
on line and see if someone gave some good installation
instructions. I must admit that you website is one of the best
sites I have encountered on the internet. It is clear,
informative, and gets right to business. Great Job."
you for the quick and correct shipment. I can't believe it was so
easy and you beat the price of anyone local by 50%!! I received the
brake controller yesterday and had it mounted and working within 20
minutes thanks to the quick connect cable you sent! I am ready to
pick up my new boat now! What a pleasure doing business."
the end of January (25th-ish) I ordered a trailer kit from
utilitytrailerkit.com. I'm totally impressed -- the kit is
tremendous. Now, the trailer's almost done, and I need a spare tire.
Anyway, THANKS very much. The quality of your parts has driven us to
a higher quality of work."
Prompt Service and Quality Merchandise are no doubt, " A
reflection of your Company Staff " from the beginning @
Southwest Wheel Co. to the end @ FedEx's. timely Delivery as
received order on Monday Mar. 20. One of the parts ordered
was missing. I called Tues. Mar21, Part arrived Wed
Mar 22. Congratulations! That was wonderful service."
a quick note so as not to take up your time! Recieved my order
yesterday! You all understand the meaning of customer service,
WOW!!! Talk about "knock your socks off" service. Great
product, great price and most importantly very prompt. Everyone
involved at Southwest wheel should be very proud!! Keep it up! Much
received my Hitch assembly the other day and installed it today.
It was easy to install and it made all the difference in the world
pulling my cargo trailer. Before the hitch I felt like I was
riding in a semi on a rough road. With your hitch assembly it was
like riding in a limo. Thank you one satisfied customer."
I wanted to send you a quick note to let you all know how impressed
I am with your service. I recently ordered the prodigy controoler
and received it in just 2 days. Thanks to the free OEM wiring
adaptor, it was installed in less then 5 minutes. Awesone job!
I just talked with a gentleman at your Dallas office and just
wanted to say there should be more people like him dealing with
customers. He was very informative and patient with me as I did
not know what I was talking about."
is to thank you and your very helpful staff in assisting me in
ordering a replacement axle and related hardware for a very old
trailer a50/60s zeman trailer that apparently was converted from a
boat to a utility trailer. The replacement parts matched up
perfectly and i am now back in service. It is good to know that
there still companies out there in the market place that care and
treat the customer wjth respect. Thanks again."
like to take a moment to thank you guys for your quick service and
also the helpful gentleman who took my phone order on Tuesday. I
received my new Prodigy brake control yesterday morning exactly 48
hours after placing the order. It arrived on time and in good
condition. I actually had the unit nicely installed and operational
in our new Toyota Tundra about 30 minutes later. The OEM style cable
you provided sure made the installation a breeze! And then, it
almost seemed as though Toyota had designed a little alcove space
just below and right of the ignition switch to accomodate a brake
control. This makes for a really nice out-of-the way flush
installation. Another big plus factor is the fact that the control
is in line-of-sight making it easy to monitor while driving. Check
out the picture I've attached."
just received my fenders and breakaway switch/battery and am very
satisfied with the quality and price. I will certainly pass your
name onto others!"
got the hitch. Getting ready to put it on. Very fast service!
COMPLETE,RECEIVED TODAY. EVERYTHING OK, JUST AS ORDERED. UNTIL NEXT
salesman assisted me in purchasing the correct and most cost
effective equipment. He was professional, knowledgeable and
patience. Hopefully I will not need to go through redoing my
brakes ever again but if I do need to, or know someone else who
does, I will certainly recommend your store."
thought I would send you an email and tell you that the new
axle I purchased from you last week, worked out perfectly. I
was replacing an old rusted out Chevy rear end that was under a
utility trailer that I have been rebuilding. Your shop had
to cut down and axle to my specs and change out the hubs to a 6
bolt pattern to fit the my wheels. It could not have worked
out better. The sales person that took my order over the phone was
very knowlegable and extremely helpful. Its so hard the
find good people who take pride in their work these days that I
just had to write that say how much I appreciated it. Thanks for a
job well done. "
wish to say thank you to the person/people involved with the sale
and shipping of a hitch that my wife got for me. My wife found a
nice class 1 hitch on your site and ordered it for me as I didn't
have the time to mess with getting it done but needed the hitch.
From what she has told me your staff was nice and professional when
she called to ask about a delay in the shipping. The delay was
because of FedEx and was dealt with as such from our end. The person
that she was dealing with from Southwest Wheel looked into the
problem and was nice enough to give a nice call back to see if the
problem could be corrected or if another hitch needed to be sent
out. Since the delay was not of your doing there was no need for you
to send another one and we took up the issue with FedEx to get it
solved. I just installed the hitch today and was impressed with the
quality and fit of it! I have since made sure to turn fellow
employees and friends on to your site. Your price was very fair and
service was top notch! Your site will be the first one that comes to
mind and out of mouth when this subject comes up (witch is often
since I am a mechanic by trade and live in the backwoods of
placed an order the other day for a brake controller. I
received it and wanted to let you know that I was satisfied in all
areas of the transaction. The web site is easy, the process
was simple and I got the controller on time. I have not
hooked it up to the trailer yet but I don't anticipate any
am very please with the axle kit you sold me! It sure beats the 12
inch rimed wheels & lame axle originally installed on the
stopped by the Dallas location last week and they had them in stock.
Thanks, next time I will not waste my time dealing with these
nationwide chains that have no inventory on hand and go right to
are amazing!! I do most of my shopping by internet but never have I
had such speedy service. Your prices were some of the best out
there, too. I will definitely shop with you for any other truck or
trailer parts I might need in the future. Thanks again."
my axle last Thursday. It fixed my problem. Took a 400 mile trip
this weekend with the trailer. Worked great. Thanks for the good
product and quick service."
received the brake controller I ordered online exactly as promised
and have installed it. I am very satisfied with it's